- SUBJECT
The present website is the electronic store selling products via the internet (hereinafter referred to as “Store”) of the company with the name “KONGIOUMTSIS NIKOLAOS – SAVVAS ELECTRONICS”, with A.F.M. 029252131, D.O.Y. ST’ ATHENS, G.E.M.I. 004033701000 and headquarters 26 Ifaistou Monastiraki, P.O.Box 10555, Athens, Tel: 210 3217822, Fax: 210 3245195 (hereinafter referred to as the “Company”). The terms of use of the Store are included herein in a clear and comprehensible manner. Furthermore, any contract entered into through the Store is governed by the terms stated herein as well as any other terms that may be agreed upon between the parties. Any other terms are expressly excluded. Without prejudice to the principle of good faith and good business practice and, in general, to the provisions governing legal transactions, in particular, those concluded at a distance (where applicable), any user who enters and makes use of the services of the Shop shall be deemed to consent to and unconditionally accept the terms set out herein, without exception. If a user does not agree to these terms, he/she must refrain from using the Store and from any transaction with it.
2. RIGHTS, OBLIGATIONS AND RESPONSIBILITIES OF THE PARTICIPANTS
The Store may contain links or indications regarding other websites owned and operated by third parties. The Company does not operate or control and therefore has no responsibility for any information, product or service contained on such sites. Therefore, for any problem encountered when visiting or using them, you should contact directly the legal representatives of these websites, who are responsible for the provision of their services.
The Company makes no representation that the information contained in the documents and notices published on this server is appropriate for any purpose. Any such document and related graphics are provided “as is” without warranty of any kind.
The Company is not responsible or liable for any damage (including compensation for moral damages) resulting from failure to provide support services.
By using the Store, the User declares that he/she agrees that the use is at his/her own risk and acknowledges that, although the Company makes every effort to provide high-quality services, it is not possible to guarantee that there will be no interruptions in use or errors in the content of the Store. The photos of the goods are indicative. The user may examine the goods in the Company’s physical stores, subject to the proviso that the availability of a code may vary from store to store.
The user of the Store (which includes any person who uses the Store, with or without rights of use, with or without connection, as well as anyone who is legally liable for the actions of a third person using the Store, e.g. the legal guardian or the legal guardian of a minor) declares that he/she is legally capable of entering into a contract with the Company through the Store, as well as to use the Store under the terms and conditions stated herein. Also, as long as the use of the Store is made after logging in with the User’s login details, he/she accepts that he/she is personally and financially responsible for any use of the Store, even if the use of the Store is made by others, e.g. persons staying with him/her. The registered User agrees to prohibit any use of the Store by minors using his/her account or name.
The user is free to use the Store in accordance with these terms and conditions, the law and morality. The responsibility for the contents of the transactions rests solely with the User. The Company does not exercise any kind of correction or intervention on the data transmitted by the User, who must correctly fill in the fields in the online contact forms.
The User agrees not to use the Store for:
a. Sending, publishing or transmitting in any way any content that is or may be considered for any reason immoral (offensive to morals, social values, minors, etc.) or illegal or, in general, offends, harms or damages the Company or any third party and their legal rights,
b. Post, publish or transmit in any way any content to which users do not have a right to transmit under law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), as well as any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties or that contains bad software for the purpose of interrupting, damaging, destroying or equipping the operation of any computer software or hardware,
c. Any other intentional or unintentional breach of the applicable legislation,
d. Any collection or storage of personal data about other users.
With prejudice to any other right of the company, any use contrary to the above may result in the termination of the services provided without any notice. The User agrees that the management, employees, partners and shareholders of the Company shall not be liable for any breach of the above obligations by the User.
3.CONTRACT
For the conclusion of a contract with the Company (e.g. purchase of goods) through the Store, registration at the Store (using a “user name” and “password”) is not required. During the purchase process, the user will be asked to log in (if already registered) or to indicate the details to which the goods will be shipped. If the user wishes, he/she can either provide a password, and thus his/her details will be stored for future transactions, or he/she can choose not to provide a password, in which case in future transactions he/she will have to re-enter the relevant details.
Registration requires only your full name, mailing address, contact telephone number and e-mail. This information remains strictly confidential.
Orders are placed in writing via the internet by filling in and sending the relevant form available in the Store. The contract is completed when the user receives an update of the order status with the indication “It has been sent”. Other updates on the status of the order are displayed on the User’s screen and sent by e-mail to the contact e-mail address registered by the User. During the processing of each registered order, the stock availability of the ordered products is confirmed. In the event that the availability or delivery time differs from that indicated on the page of the goods, the user will receive a relevant notification.
Before sending the order, the user, in addition to knowing the terms of the present, takes note of the following information:
a. That the user’s contracting partner is the Company, the full details of which are set out herein,
b. The main characteristics of the goods ordered,
c. The total price of the goods, including VAT and any other charges and, where applicable, all additional charges for shipping, delivery or postage and any other expenses,
d. The arrangements for payment, delivery, performance, the deadline within which the Company undertakes to deliver the goods,
e.That the user may submit any complaint in any way, in particular by telephone at 210-3217822 or by e-mail at info@s-s.gr and that the Company, after examining the complaint, will contact the user as soon as possible,
f. that given the use of the internet as a means of distance communication for the conclusion of the contract, there is no charge to the user on the part of the Company for the use of the Store,
g. That the user has the right of withdrawal in accordance with the conditions, deadline and procedures for exercising the right set out below,
h. That the Company is liable for actual defects and lack of agreed properties in accordance with Articles 534 et seq. of the Civil Code and that the Company provides further commercial warranty and after-sales support services to the user, in accordance with the terms stated below,
i. That the Company strictly adheres to the Code of Conduct of the “Hellenic Association of Distance Selling and E-Commerce Businesses” (EPAM) – a copy of which can be obtained at http://www.enepam.gr/ – to which the user can also address any complaint or request for redress.
j. For ordering items subject to legislation, the prospective buyer must in any case be an Adult. The business has every legal right to confirm that the prospective customer is an adult.
k. The company has the right not to complete the shipment of the products if it does not contact the buyer by phone or email.
The Company does not bear any responsibility and does not cover differences in the prices of products purchased from a physical store of the Company and the user subsequently finds out that there is a lower price in the store or vice versa.
Any product offers are valid until stocks are exhausted.
The Company is not responsible for any errors in the characteristics, photos and prices of products listed in the Store and cannot ensure that there will be no errors from any cause when entering and/or updating the characteristics and/or price of a product. For this reason, in the context of good faith, if the user finds that a good is offered at an unusually low or high price in relation to its market value, before proceeding with the order, he/she must contact the Company by e-mail at info@s-s.gr
The Company provides the possibility of ordering the goods available through the Store or picking up the goods from the Company’s physical store. The User has the possibility to select through the Store the good(s) he/she wishes to purchase and the store of receipt of the purchased product by paying the purchase price by cash or card, upon receipt of the goods at the physical store he/she has selected. The said order will be valid from the moment the user receives an informative e-mail or SMS about the dates of receipt of the order from the physical store and for as long as indicated in the said e-mail or SMS. If the user does not come to the store and pay the price within the aforementioned period, the order will be cancelled, without the Company be liable for this reason. If the user makes improper use of this option (e.g. repeated orders without receipt from the store), the Company may reject and refuse the order.
In accordance with Directive 2013/11/EC, which was incorporated in Greece by means of Directive 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (EDR platform). To make use of it click here.
4. INTELLECTUAL PROPERTY
The Store contains intellectual property material owned by the Company and protected by law. All contents of the Store are the intellectual property of the Company (or third parties contracted with the Company) and are protected by Greek and international law. Any copying, reproduction and retransmission of the material are prohibited without the written permission of the Company. The display of this material in the Shop in no case implies the transfer or assignment of a license or right of use.
5. INVOICING – PAYMENT OF THE PRICE
Users can be invoiced either with a retail receipt, delivered on the delivery receipt of the goods or with an invoice if the user is a freelancer or a commercial enterprise.
For product shipments within Greece, the user can choose as payment method cash on delivery, bank deposit, credit card. In the case of payment by cash on delivery, the user is obliged to pay the total amount at the post office or the employee of the courier who will bring the parcel. In the case of the credit card option, a corresponding charge will be made to the user’s card account.
Transactions made by credit card through the Store will appear on the user’s credit card account with the reason “SAVAS ELECTRONICS”. In the event that it is proven that a third party’s credit card has been used fraudulently through no fault of his/her own, this charge may be cancelled upon request to the Bank that issued the credit card, which must investigate the complaint. For this reason, any aggrieved third party must, as soon as it becomes aware that such an event has occurred, inform the issuing bank in order to cancel the credit card and prevent its use by unauthorised persons.
In both cases, a refund is given if the user decides to return the product. In cases of cash on delivery the user receives a day’s cheque, in cases of purchase by credit card the card is credited immediately.
6. TRANSFER OF OWNERSHIP AND RISK
The goods can be shipped by the Company anywhere, to the place indicated by the user in the order form. Shipping costs depend on the total weight of the order, the shipping method and the country of destination.
The exact shipping costs are automatically displayed in the shopping cart and there is a choice of alternative shipping or pickup methods.
The Company will make every effort to ship the products within Greece within 1-3 working days (Monday to Friday) for deliveries by courier and within 8-10 days for deliveries by post. Deliveries outside Greece are made only by courier and the time required varies depending on the country of delivery. The maximum delivery time cannot exceed 30 days.
The Company shall not be liable for delays in performance (including delivery) due to circumstances beyond the Company’s control or due to force majeure and therefore the Company is entitled to an extension of time for performance. Force Majeure means any event outside the Company’s sphere of control that could not have been foreseen and prevented and which results in the Company’s inability to perform, in whole or in part, any of its obligations under the Contract. If such events last for more than one month, the contract may be terminated by either party without compensation.
In any case of delay in delivery beyond the agreed time, the user must request the Company to deliver the goods within an additional period of time commensurate with the circumstances and only in the event that the goods are not delivered within this additional period of time, the user is entitled to terminate the contract. The above shall not apply if delivery within the agreed period is important, taking into account all the circumstances surrounding the conclusion of the contract, or if the user has informed the Company, prior to the conclusion of the contract, that delivery is required on or by a certain date. In such cases, if the Company fails to deliver the goods at the time agreed with the user, the consumer is entitled to terminate the contract immediately. Once the contract has been terminated, the Company must return, without undue delay, all money paid under the contract.
Ownership of the goods is transferred after full payment of the price. The risk of loss or damage to the goods shall pass to the user when he or a third party designated by him and other than the carrier has acquired physical possession of the goods. However, the risk shall pass to the User upon delivery to a carrier if the user has requested that the goods be transported by a carrier of his choice and this has not been offered by the Company (without prejudice to the user’s rights against such carrier).
7. GUARANTEE
In the event of the Company’s liability for an actual defect or lack of agreed quality of the goods, the user is entitled, at his/her option, a) to demand, without charge, the correction or replacement of the product with another one, unless such an action is impossible or requires disproportionate costs, b) to request a reduction of the price or c) to withdraw from the sales contract, unless it is a minor actual defect. In order for a property to be considered as agreed, it must be agreed in writing. If the buyer chooses to have the product corrected or replaced, the Company must make the correction or replacement within a reasonable time. The above rights of the user shall expire after one year for movable things.
The commercial guarantee covers the free repair of the goods (labour and spare parts) from normal use. Damage caused by incorrect handling, force majeure and generally damaging external factors are not covered. The user shall bear the cost of transport to and from the repair workshop, whose visit to the user’s premises shall be charged extra. The guarantee does not apply in the event of an intervention by an unauthorised technician. We inform you that S-S.gr bears no responsibility for any damage or deterioration of the products after use and in no case is obliged to replace them. For product replacement and any form of product repair, only the dealership itself is responsible.
8. RIGHT OF CANCELLATION, RIGHT OF WITHDRAWAL AND RIGHT OF REPLACEMENT
The user may, using any means of communication, cancel an order placed by any means of communication so that it is not executed, provided that it has not already been executed (orders that are in the “Pending” or “Processing” or “In Progress” stage).
The user may, within 14 calendar days from the delivery of the goods to the user (or delivery to a carrier chosen by the user other than the one offered by the Company), withdraw from the contract concluded with the Company (i.e., for all goods of each order). The Company will in this case refund to the User all the money received from him (by crediting his debit/credit card account, if he used it for the transaction, otherwise by a day’s cheque sent by post) – in any case, no costs will be charged for such refund -, including, where applicable, delivery costs (excluding additional costs due to any choice by the User to use a delivery method other than the cheapest standard delivery method). The user shall, in such case, return the goods to the Company by any means of his choice and at his own expense, without undue delay and in any event within 14 calendar days of the day on which he has declared his withdrawal from the contract. The user is liable only for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods. In simple terms, the goods must be in such a condition as to allow their resale, so you can try the goods, but not use them. The returned goods must, in addition, be exactly as they were before they were sold, in their complete original packaging (box, nylon, foam, which must be free of tears or damage/alterations) and with all the contents of the original packaging (instructions, characteristics and guarantees. The Company shall be entitled to delay the refund until it has received the goods back or until the user has provided the Company with proof that he has sent back the goods, whichever occurs first. The user may return the goods himself to the Company’s head office or any physical store of the Company. Goods that were sold with an additional gift must be returned with the additional gift, otherwise, the value of the gift will be deducted from the amount returned. Otherwise, the applicable provisions of Law no. 2251/1994 on withdrawal.
Alternatively, if the user does not wish to withdraw from the contract, he/she is entitled, within the same withdrawal period (14 days from delivery, etc.), to replace any goods of the order with other goods in the same condition, without, in this case, being charged (the user) with new shipping costs.
The above applies to orders placed through the online store, by telephone or any other means of written communication, even if you have chosen as a delivery method pickup from a specific store. For purchases made through our store network, you can only be replaced with another product and not refunded.
The rights of cancellation, withdrawal or replacement should not be confused with the case of defective goods, as these are covered by their respective warranties and the brands’ official agencies are responsible for their replacement.
9. NEWSLETTERS
The Company, through its online stores, uses your e-mail address, if you give your consent through the special registration fields, for the advertising of its products and services. You have the right to access your personal data held by S-S.gr and the details of your consent, in accordance with Article 12 of Law 2472/1997.
The newsletter is sent only to subscribers who have opted to receive it and is fully compatible with the mailing regulations. S-S.gr provides the subscribers of the Newsletter service with the possibility to unsubscribe from the mailing list. When a subscriber chooses to unsubscribe from the mailing lists, his/her email is permanently deleted. The e-mails of subscribers to the Newsletter service are used exclusively for this purpose and for no other purpose. The newsletters that the public receives by subscribing to the mailing lists are the intellectual property of S-S.gr and are therefore protected by the relevant provisions of Greek law and international conventions. The reserves the right not to register a person on the mailing lists or to remove him/her from them.
10. CONDITIONS FOR THE PURCHASE OF AIR RIFLES, PISTOLS, MARKSMEN’S PISTOLS, SWORDS, BAYONETS AND ARCHERS
- From the online store of the company Savvas-Survivor (s-s.gr) you can buy air guns & shooting pistols which are controlled in their sale. They are sold only to adult persons (over 18 years old) with the demonstration of their identity card. In case of remote sale the buyer is obliged to send a photocopy of his/her identity card by email to info@s-s.gr or other way to be agreed upon after contacting the company’s s-s.gr/Savvas-Survivor details listed on the main page. We would like to point out again that in order to purchase an Airgun or Pistol the prospective buyer must have reached the age of 18 years and certify it by showing his/her Identity Card. He must also be a permanent resident of the European Union.
- From the online store of the company Savvas-Survivor (s-s.gr) you can buy knives, knives, swords and any sharp object which are controlled in their sale. They are sold only to adult persons (over 18 years old) with the demonstration of their identity card. In case of remote sale the buyer is obliged to send a photocopy of his/her identity card by email to info@s-s.gr or any other way to be agreed upon after contacting the company’s s-s.gr/Savvas-Survivor details listed on the main page. The company has the right not to complete the shipment of the products if it does not contact the buyer by phone or email.
We remind you that the use of air rifles and pistols and aiming aids for hunting is prohibited in Greece during the current period. Their use and transport is restricted in accordance with the legislation in force, exclusively for shooting purposes, in accordance with the rules of the shooting practice in Greece at the time. All shooting aids (e.g. sights, spikes, spotting scopes, etc.) sold are EXCLUSIVE for shooting use on airsoft and airsoft rifles. S-s.gr / Savvas-Survivor is clear that it bears no responsibility whatsoever for the type of use of these products that have been purchased by our customers from our online and physical store. The sole responsibility is borne by the final owner who should be aware of the relevant shooting legislation. The same applies to any other product whose use by the buyer is restricted by the laws of his country of residence.
Bows require a demonstration of a shooting club ID card.
11. OTHER TERMS
The protection of personal data is governed by the principles of Law 2472/97 as amended by Law 3471/2006 on the protection of personal data.
The use of the Store and any contract concluded through it is governed by Greek law, in particular the laws regulating issues related to e-commerce, distance sales and consumer protection, and is subject to the exclusive jurisdiction of the courts of Athens, by express extension of jurisdiction.
Any of the above terms that are contrary to the applicable legislation, shall automatically cease to apply, without in any way affecting the validity of the other terms. If any part of a contract concluded through the Shop is found to be invalid or unenforceable by a court decision, the remainder of the contract shall continue in force.
The Company may enter into an agreement to delegate its obligations to a suitable third party. Otherwise, no party shall be entitled to assign or transfer its rights or obligations.
All notifications must be made in writing by hand or by post.
n case of use of the shop from another country outside Greece, the user is obliged to comply with the legislation of that country.
The above terms constitute the entire agreement with the Company, which reserves the right to modify or renew or delete all terms herein without notice. Such amendment or renewal will be effective upon notification of any change herein.
